Privacy Policy

Effective Date: 01/02/2025

1. Introduction

Welcome to TakTek! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when using our mobile applications (Customer App & Technician App).

By using TakTek, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

A. Information You Provide

• Account Information: Name, email, phone number, and profile details.
• Location Data: To show nearby technicians or job requests.
• Payment Information: If applicable, for transactions via secure third-party payment providers.
• Reviews & Feedback: User-submitted reviews for service quality.

B. Information We Collect Automatically

• Device Information: OS version, device model, and app usage data.
• Log Data: IP address, app crash reports, and session activity.
• Location Tracking (Customers & Technicians): Real-time GPS tracking for job fulfillment.

3. How We Use Your Information

• To provide services (match customers with technicians, track technician arrival, facilitate communication).
• To improve user experience (analyze app performance, fix bugs, and enhance security).
• To process payments (when applicable, using secure third-party providers).
• To prevent fraud (detect unauthorized activity and enforce app policies).
• For customer support (resolve issues, respond to inquiries).

4. Data Sharing & Third-Party Services

We do not sell your personal data. However, we may share your information with:

• Technicians & Customers (to facilitate service requests).
• Payment Providers (to process secure transactions).
• Analytics Services (Google Analytics, Firebase, etc.).
• Legal Authorities (if required by law or to protect user safety).

5. Location Data Usage

TakTek collects location data:

• Customers: To show nearby technicians and provide live tracking.
• Technicians: To display availability and job locations.

Your location data is only used while using the app and can be disabled in your device settings.

6. Data Security

We implement strong security measures:

• Encryption: All sensitive data is encrypted.
• Secure Authentication: Login protection using email/phone verification.
• Limited Data Access: Only necessary data is shared with technicians/customers.

However, no method of transmission over the internet is 100% secure. We take all reasonable steps to protect your data.

7. Your Rights

You have the following rights regarding your data:

• Access & Update: You can edit your profile information anytime.
• Delete Your Account: Contact support to remove your account and data.
• Opt-Out of Tracking: Disable location tracking via device settings.

To exercise these rights, email us at tech@taktek.app.

8. Children's Privacy

TakTek is not intended for users under 13. If we discover personal data from a child, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via the app.

10. Contact Us

For any questions about this policy, please contact us at:

Email: tech@taktek.app

Website: https://taktek.app